Frequently Asked Questions

Below you will find answers to the most frequently asked questions regarding foster care, providers, and RBWO in general.

Where are the key documents for current providers?

Can I log into GA+SCORE?

How do I log into GA+SCORE?

What is GA SHINES?

For CPAs: How do I remove a foster home member in GA+SCORE?

Effective 2/1/18, CPA Providers now have the option to remove member records (except Primary Caregivers) from a foster home in GA+SCORE until you submit the initial approval for review by OPM. This feature helps you to manage household composition for foster homes that are reopening after a period away from fostering, homes moving from one provider to another, or homes that experience changes in composition during the inquiry period.

To remove a member, click directly on the member's name, or click on the Members tab and select the relevant member. On the Members >> Member Data screen, a green button labeled "Remove Member" appears below the regular "Save" button if the home has not yet been submitted and the member is not the primary caregiver. You will be given a chance to cancel/confirm before GA+SCORE removes the record.

Why isn't the button visible on the Members >> Member Data screen?
The button appears only for homes with the status "Initial Approval - open for editing" and only for members with roles other than Primary Caregiver. If a home has been grandfathered in or reopened with your program within 3 years of a prior closure -- if for any reason the home is not in the status "Initial Approval - open for editing" -- you cannot use this feature. Use the Move-Out Addendum instead.

You may also need to refresh the screen (or clear your browser cache) if you have not set your browser to check for new code following the instructions under "Technical Requirements" in the FY2018 GA+SCORE RBWO Provider User Manual.

How do I remove the primary caregiver from a home in GA+SCORE?
You cannot remove the primary caregiver from a home in GA+SCORE. If there is also a secondary caregiver, please contact support@gascore.com to have the primary and secondary caregivers switched; then, you can remove the newly appointed secondary caregiver.

How do I remove a member once the initial approval has been submitted in GA+SCORE?
You cannot make changes to a home's composition in GA+SCORE while the initial approval is pending OPM review. If the initial approval is rejected, you can remove the member with this button once the home's status returns to "Initial Approval - open for editing". Changes to open/approved homes require an addendum. Use the type "Household Composition Change - Move Out".

What do I do if I've removed a member in GA+SCORE by accident?
Please be thoughtful with the Remove Member button and its confirmation dialog. If you remove a member in error, contact support@gascore.com for assistance.

What is the Care Coordination Treatment Unit (CCTU)?

Do I need a user account for GA+SCORE to submit a waiver or placement assistance request?

What is the Universal Application and Placement Referral Form?

How do I contact CCTU?

How do I search for the best available placement match?

Where can I find a list of county DFCS offices?

How do I submit a hoteling waiver request?

How do I check the status of my waiver/placement assistance submission (Submission Tracker)?

How do I become a foster parent?

How do I log into GA+SCORE?

What is www.FosterGeorgia.com?

What is RBWO?

Who is the Office of Provider Management? How do I contact them?

What's the first step to becoming an RBWO provider?

Do I need an RBWO contract to become a provider?

What is a CCI?

What is a CPA?

What is an ILP or TLP provider?