Greetings RBWO Providers,

We have seen an increased number or reports regarding an inability to reach RBWO providers for placements after hours.  This serves as a friendly reminder about the expectations regarding after-hours placements.  Per RBWO Minimum Standards and RBWO contractual obligations, placement providers are required to have a qualified staff on call 24-hours a day, 7 days a week, to receive and assess admissions.  Take a few minutes to verify that your Contact Information page is updated in GA+SCORE and that the identified after-hours contact is accurate.  As a reminder, there should be at least two (2) different staff identified on that screen, with different contact information; the same person cannot be listed for all roles.   

For your convenience, the RBWO Minimum Standards related to this topic are listed below:

4.10 Providers, with the exception of ILP programs, must have a plan for admissions which includes having a qualified staff on call seven days a week, 24 hours a day, to receive and assess admissions.

4.11 CPA providers must have a plan and policy regarding caregivers accepting evening and weekend placements.

13.3 Providers must notify OPM of any change of address, telephone contacts, administrator/executive director, staff roster (including administrative assistants and part-time staff), admissions contact, GA+SCORE reporting contact and after-hours contact via the GA+SCORE system within 48 hours of the change. There must be at least two (2) distinctly identified staff with different contact information listed in GA+SCORE at all times.

If there are any questions, please contact your Monitoring Specialist.

The Office of Provider Management